Frequently asked questions

Choose the product and pack size, add it to your cart and pay at checkout. You receive an order confirmation by e-mail, and a tracking link as soon as your order has been dispatched.

For large or recurring orders you can also send your list to info@dutchbiopack.nl and we reply with a quote.

iDEAL | Wero, Bancontact, Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay and Klarna. The available methods are shown at checkout.

No. With an account you can see your order history and order details in one place, which makes reordering faster.

Yes. Business customers can pay on invoice, within 14 days after delivery. E-mail info@dutchbiopack.nl to set this up for your company.

Yes. You automatically receive a VAT invoice by e-mail for every order.

No. Business customers in Belgium, Germany, France and Luxembourg with a valid EU VAT number are invoiced at 0% VAT under the reverse-charge rule. Make sure your VAT number is on your order or known to us.

Yes, we sell to both businesses and consumers. Prices are shown excluding VAT; consumers pay the price including 21% VAT, which is shown directly below it. Consumers in the EU also have a 14-day right of withdrawal.

By e-mail at info@dutchbiopack.nl or by phone and WhatsApp at +31 6 85254324. We are available Monday to Friday, 08:00–18:00, and reply within one business day.

Yes, as long as it has not been dispatched. E-mail info@dutchbiopack.nl with your order number as soon as possible. Once an order has been shipped, the return policy applies.

The main price is excluding VAT. The price including 21% VAT and the price per piece are shown directly below it, so you can compare products per unit.

Yes, the minimum order value is €50 (product value, excluding VAT and shipping). Most products come in packs of 100; selected palm leaf products are also available in packs of 25, and paper carrier bags come per 250.

Yes. The €50 minimum applies to your total order, not per product.

Yes. We do not use fixed price tiers: for full boxes, pallets or regular supply we make a personal quote based on the products, the quantity per order and how often you order. Request it via Samples & Quote.

Yes, we supply businesses with recurring orders. Tell us what you use per week or month and we propose a delivery schedule and price.

The Netherlands, Belgium, Germany, France and Luxembourg.

Netherlands: 2–4 business days. Belgium, Germany, France and Luxembourg: 3–6 business days. Business days are Monday to Friday, excluding public holidays. Delivery times are estimates.

Orders placed on a business day before 14:00 are dispatched the same day. Orders placed after 14:00 or at the weekend are dispatched on the next business day.

PostNL delivers in the Netherlands, Belgium and France; DHL delivers in Germany.

Netherlands: €6.95, free above €150. Belgium, Germany, France and Luxembourg: €7.99, free above €200. The exact shipping cost is shown at checkout before you pay.

Yes. When your order has been dispatched you receive a shipping confirmation with a tracking link. It can take up to 24 hours before tracking becomes active.

Check the boxes on delivery. If a box is damaged, something is missing or you received the wrong item, e-mail info@dutchbiopack.nl with your order number and photos, and we will make it right.

Yes, samples are free; you only pay the shipping costs. You can request samples of up to 5 products. Tell us via Samples & Quote which products and sizes you want to test.

Use the form on Samples & Quote or e-mail info@dutchbiopack.nl. Include the products and sizes, the quantity per order, how often you order and your delivery postcode and country.

Paper cups, paper soup bowls, paper salad bowls and selected lids. See all options on the Customize page.

20,000 units per product and design.

Your logo or design, preferably as a vector file (for example PDF, AI, EPS or SVG). We check your artwork and agree the print details with you before production starts.

8–12 weeks for production and delivery, depending on the product and the quantity. Plan printed packaging well ahead of a launch or season.

Bagasse (sugarcane pulp), palm leaf, paper (FSC-certified, with a PE coating), FSC-certified wood and coconut leaf. Salad bowl lids are made of PET. Each product page states the exact material. Read more in the Material Guide.

Our bagasse products are TÜV-certified for home and industrial composting. Paper cups and bowls have a PE coating and salad bowl lids are PET, so we make no compostability claim for those. Each product page shows what applies.

Palm leaf tableware, wooden cutlery and coconut-leaf straws are 100% natural and plastic-free. Paper cups and bowls have a PE (plastic) coating, and salad bowl lids are PET.

Yes, our bagasse products are certified PFAS-free. A copy of the certificate is available on request.

Our paper cups, paper soup bowls and paper salad bowls are made from FSC-certified paper, and our wooden spoons and sporks from FSC-certified wood.

Yes. We have EU declarations of compliance for food contact (Regulation (EC) No 1935/2004) for our materials. A copy is available on request.

On our Certifications page and in the Download area. Need a copy for your own records or an inspection? E-mail info@dutchbiopack.nl.

Every palm leaf plate is pressed from a natural leaf, so colour and grain vary a little from plate to plate. That is normal for the material and not a defect.

No. PET lids are for cold and room-temperature food only.

They apply to single-use products that contain plastic, such as our paper cups and bowls with a PE coating and our PET lids. In the Netherlands these may not be used for food and drinks consumed on-site, and a separate charge applies for takeaway. Our palm leaf tableware, wooden cutlery and coconut-leaf straws contain no plastic. Rules change, so check the current requirements on rijksoverheid.nl.

Follow the waste rules of your municipality or waste collector. Bagasse is certified for home and industrial composting; whether it may go in the organic waste bin depends on your municipality. Products with a plastic coating or PET belong with residual waste unless your collector says otherwise.

Yes, within 30 days after delivery. Products must be unused and in their unopened original packaging. E-mail info@dutchbiopack.nl first with your order number; we reply within one business day with the return address. You pay the cost of sending the return, unless we delivered something damaged, wrong or incomplete. Returns sent without a request cannot be accepted. Consumers also have a 14-day right of withdrawal: withdraw from contract here. Full details are in our refund policy.

Printed or custom-made products, and opened packs of food-contact items such as cups, tableware, straws and cutlery, for hygiene reasons. Free samples cannot be returned either.

Within 14 days of receiving your cancellation or return request, to the payment method you used. We may wait until we have the products back or you show us you have sent them. If you paid on invoice, you receive a credit note and we transfer the amount.